Terms & Conditions

TERMS & CONDITIONS (November 2021)

Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured the fitters will complete your work even.

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. Neither we nor any fitter undertake to carry out any re-decoration, except where damage has been caused by that persons negligence.
Doors may need to be trimmed to allow clearance. It is at your own risk if you would like us to proceed with this.

If you have opted for the uplift/disposal service, the fitter, will remove your old flooring and all offcuts and packaging from your new flooring.
If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters arrival.

The samples provided to you are intended to give a general impression of the colour/pattern. Colours vary from batch to batch and exact matching between pieces (especially 4m / 5m widths) cannot be guaranteed.
During transport and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.
Carpets are soft, luxurious products and flattening of the pile will occur as a natural result of use. Flattening will change the apparent colour of the carpet (“shading”), may be permanent (“pile reversal”), and this may appear to be random, but this is not a fault. Areas where foot traffic twists and turns are especially prone to such changes in appearance. The sides of the pile appear a slightly different shade in colour to the ends and so any change in angle of direction of the pile may change the apparent colour of the carpet and this may be patchy. Such changes do not alter the durability of the carpet.
Pilling/bobbling can be a natural characteristic of a wool carpet, this is not classed as a manufacturing fault.
All carpets benefit from the use of a good quality underlay. Re-using existing underlay may result in abnormal flattening of the pile.
Gripper pins can be felt through a carpet close to skirting boards and stair risers etc.
We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets but suction only for loop pile carpets.
We recommend that all carpets are professionally cleaned periodically. The frequency will depends on the level of soiling but should be done before soiling becomes ingrained in to the pile fibres.
Spillages should be blotted up immediately. A proprietary carpet shampoo may be used for spot cleaning in accordance with the shampoo manufacturers’ instructions, but this should be tested before use in an inconspicuous area to ensure it will not harm the pile.

We can visit to check suitability of your sub floor during our home visits. The survey is limited to checking what is physically visible without lifting existing floor coverings. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the
survey of the subfloor.

We offer a free, no obligation, home estimate service. All measurements taken are property of Melvin Head Carpets Ltd and will not be given out following estimates.

Melvin Head Carpets Ltd
Registered in England No: 05354157
VAT Reg No: